FAQs

🐾 Frequently Asked Questions (FAQs)

1. What kind of products do you sell?
We offer a wide range of pet products including food, toys, grooming supplies, beds, collars, leashes, clothing, and more—for dogs, cats, and other small pets.

2. Do you ship internationally?
Currently, we ship across the world  only. We are working on expanding our delivery service internationally—stay tuned!

3. How long does delivery take?
Orders are typically processed within A hour . Delivery takes 2–7 business days depending on your location. 

4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking link to monitor the status of your package.

5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options like Apple Pay and Google Pay.

6. Can I cancel or change my order after placing it?
Orders can only be modified or canceled within A hours of placement. Please contact our support team immediately if you need assistance.

7. What is your return policy?
We offer a 10-day return policy on most items. Products must be unused and in their original packaging. Please check our Return Policy page for full details.

8. Are your pet food products safe and vet-approved?
Yes, we only sell high-quality pet food from trusted brands that meet safety and nutritional standards recommended by veterinarians.

9. Do you have items for all pet sizes and breeds?
Absolutely! Our products cater to pets of all sizes, ages, and breeds. You can filter products by size or breed on our shop page.

10. How can I contact customer support?
You can reach us via email at support fluffinity.store@outlook.com or through our Contact Us page. Our support team is available Monday–Friday, 9 AM–6 PM.